• If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Whenever you search in PBworks or on the Web, Dokkio Sidebar (from the makers of PBworks) will run the same search in your Drive, Dropbox, OneDrive, Gmail, Slack, and browsed web pages. Now you can find what you're looking for wherever it lives. Try Dokkio Sidebar for free.


Customer Service

Page history last edited by PBworks 16 years ago

Providing Customer Services Using Web 2.0 Tools


You may want to start with this article on creating a customer relationship-centered organization, which is the underlying basis for utilizing many customer-relationship management tools.


Then try A Few Good Case Management Tools, which provides a quick summary of some potential tools to explore using.



Managing a Job Search Online--Many organizations work with constituents to help them find employment. I put this article together to describe how to manage a customer's job search online, making it easier for both the job seeker and his/her case manager to keep track of what's happening.




 Steve Bridger looks at how one UK-based children's nonprofit is engaging young people in a virtual online community.

Comments (0)

You don't have permission to comment on this page.