| 
  • If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Stop wasting time looking for files and revisions. Connect your Gmail, DriveDropbox, and Slack accounts and in less than 2 minutes, Dokkio will automatically organize all your file attachments. Learn more and claim your free account.

View
 

Customer Service

Page history last edited by PBworks 13 years, 6 months ago

Providing Customer Services Using Web 2.0 Tools

 

You may want to start with this article on creating a customer relationship-centered organization, which is the underlying basis for utilizing many customer-relationship management tools.

 

Then try A Few Good Case Management Tools, which provides a quick summary of some potential tools to explore using.

 

 


Managing a Job Search Online--Many organizations work with constituents to help them find employment. I put this article together to describe how to manage a customer's job search online, making it easier for both the job seeker and his/her case manager to keep track of what's happening.

 

 


 

 Steve Bridger looks at how one UK-based children's nonprofit is engaging young people in a virtual online community.

Comments (0)

You don't have permission to comment on this page.