Providing Customer Services Using Web 2.0 Tools
You may want to start with this article on creating a customer relationship-centered organization, which is the underlying basis for utilizing many customer-relationship management tools.
Then try A Few Good Case Management Tools, which provides a quick summary of some potential tools to explore using.
Managing a Job Search Online--Many organizations work with constituents to help them find employment. I put
this article together to describe how to manage a customer's job search online, making it easier for both the job seeker and his/her case manager to keep track of what's happening.
Steve Bridger looks at how one UK-based children's nonprofit is engaging young people in a virtual online community.
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